UK Delivery
We usually use Royal Mail Tracked 48 to deliver your order at a flat delivery charge of £4.05 – this is not a guaranteed service and Royal Mail aims to deliver within two to three working days.
We aim to post your order within 2 days of it being placed. We ship from Monday to Saturday each week.
Alternatively, you can arrange to collect from the Log Cabin by calling to arrange a time to visit.
Please note that if your order is bulky or heavy, it may result in higher postage rates than those listed above, and we reserve the right to notify you of any additional charges. In this case, we will email you with information about the revised rate and then proceed with your order when you confirm that this amount is acceptable.
International Delivery
The Log Cabin reserves the right to notify you if postage to your destination is higher than the postage rate charged, due to the bulky and/or weight of the parcel being posted. In this case, we will email you with information about the revised rate and then proceed with your order when you confirm that this amount is acceptable.
European delivery
We charge a flat fee of £15* for European delivery (with exceptions noted below). Parcels are normally sent Royal Mail Airmail to ensure they reach you as soon as possible.
Australia, New Zealand & Republic of Singapore delivery
Our flat fee for delivery to Australia, New Zealand and the Republic of Singapore is £25*. Parcels are usually sent by Royal Mail Airmail.
United States of America delivery
Please note that all orders shipped from the UK to the US may be subject to customs duties and taxes upon arrival in the US. These charges are not included in your total checkout price and are the customer’s responsibility. The delivery carrier will contact you directly to collect these fees before your package can be delivered.
Rest of the World delivery
If your country is not mentioned above, we charge a flat rest of the world delivery fee of £20*. Parcels are usually sent by Royal Mail Airmail.
*Please note that for large overseas orders, we reserve the right to pass on additional postage charges for heavy or bulky orders (typically over 1kg). We will always contact you prior to dispatch to advise of any additional charges.
International Tracking
International packages are typically sent using Royal Mail Airmail, a non-tracked service. If you would like to add tracking to your package, you will need to add International Tracking to your order before checkout. International Tracking costs £5.
Unfortunately, we cannot be held liable for international parcels that go missing when tracking has not been purchased.
Additional Delivery Information
Please note that in accordance with UK export regulations, we are required to declare the value of all items and identify the order as dutiable “merchandise” for all international parcels. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations, please contact your local customs office directly.
Please note:
All our delivery dates are estimates, and we cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier we may use.
We do not deliver to P.O. boxes.
If your parcel has not arrived as soon as you hoped, please allow 10 working days for UK orders and 30 working days for International orders before contacting us, to allow sufficient time for postal delays.
** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D’Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Iran, Iraq, Israel, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Ukraine, United States Minor Outlying Islands and Western Sahara.